FAQ

How do I make a booking?

Reservations are managed by Web Tourist Agency srl. You can book:

To confirm your stay:

  • you will need to pay a deposit of 30% within 7 days of the booking date
  • the remaining balance within 14 days before arrival.

A few days before the balance is due, we will send you a reminder with all the details to make the payment and definitively confirm your booking. For stays under €400.00 or stays arriving within the next 15 days, full payment is required at the time of booking.

What is included in the price?

Here are the services included in the price of your accommodation:

  • breakfast
  • Wi-Fi
  • courtesy kit
  • transfer to and from the port of Procida on arrival and departure (on request, from 9am to 7pm)
  • daily room cleaning with linen change every 3 days
  • beach towels (Ciraccio) or pool towels (La Caravella)
  • final cleaning.

Is the price per person or per accommodation?

The price refers to the accommodation. The number of persons, including children, may not exceed the maximum capacity of the accommodation.

In some accommodations it is possible to add a cot free of charge. Ask about availability when booking!

Can I make changes to my booking?

Yes, you can always modify your reservation before your arrival, without any cost or supplement, by contacting the booking office. We remind you that some changes are subject to availability and that changes in the type of accommodation, arrival and/or departure dates may result in a change in the total price of the holiday.

If I need to cancel my booking, can I get a refund?

In case of cancellation:

  • 14 days before arrival: Web Tourist Agency Srl will refund the amounts already paid less € 20 for administration costs.
  • from 1 to 13 days before arrival: no refund, but contact us as soon as possible and we will find a solution together, possibily suggesting alternative dates. Please note that changing dates may result in a change in the final price of your stay.

How can I pay for my booking?

The deposit and the balance can be paid:

  • online by credit card or PayPal (click on LOGIN at the top right and enter your credentials)
  • by bank transfer to the following details: Beneficiary: Web Tourist Agency S.r.l. Bank: BANCO BPM S.p.a. Iban: IT 06 W 05034 02000 000000010923 Bic / Swift: BAPPIT21035

Once the balance has been paid, you will receive the voucher by e-mail confirming your booking.

If I decide to leave earlier than planned, am I entitled to a refund?

In case of no show, late arrival, early departure, the price of the stay remains the one established at the time of booking.

Web Tourist Agency Srl

Vicolo Tagliamento 1

33080 Fiume Veneto (PN)

P.Iva: 01787270931

CIN La Caravella IT063061B2RBTWOJJ2

CIN Ciraccio IT063061B3HAZG59H4

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